Hospitality Management

Course Overview

Foundation supervision, team leadership, scheduling, service standards and operational coordination for aspiring hospitality supervisors.

Learning Outcomes

• Apply professional hospitality workplace standards.
• Communicate effectively with guests, colleagues and supervisors.
• Recognise role boundaries, escalation points and operational risks.
• Demonstrate learning through practical scenarios and assessment.

Course Structure

1. Supervisor Role — Understand first-line leadership.
2. Briefings — Run clear shift briefings.
3. Delegation — Allocate work appropriately.
4. Standards — Monitor service and quality.
5. Scheduling Awareness — Understand staffing and demand.
6. Performance Conversations — Give constructive feedback.
7. Complaints Escalation — Support complex service recovery.
8. Operational Decisions — Prioritise under pressure.
9. Team Scenarios — Practise supervisory judgement.
10. Final Assessment — Complete management scenarios and assessment.

Assessment & Certificate

Recommended pass mark: 80%. Learners who satisfy the Academy completion requirements may receive a RICS Learning Academy Certificate of Completion. Where a subject requires statutory, regulated or externally accredited training, this Academy course is supplementary and does not replace that requirement.

YOUR LEARNING PATH

Course Modules

0 of 10 Modules Completed0%

MODULE 1Not Started

Hospitality Management — Module 1: Supervisor Role

Understand first-line leadership.

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MODULE 2Not Started

Hospitality Management — Module 2: Briefings

Run clear shift briefings.

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MODULE 3Not Started

Hospitality Management — Module 3: Delegation

Allocate work appropriately.

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MODULE 4Not Started

Hospitality Management — Module 4: Standards

Monitor service and quality.

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MODULE 5Not Started

Hospitality Management — Module 5: Scheduling Awareness

Understand staffing and demand.

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MODULE 6Not Started

Hospitality Management — Module 6: Performance Conversations

Give constructive feedback.

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MODULE 7Not Started

Hospitality Management — Module 7: Complaints Escalation

Support complex service recovery.

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MODULE 8Not Started

Hospitality Management — Module 8: Operational Decisions

Prioritise under pressure.

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MODULE 9Not Started

Hospitality Management — Module 9: Team Scenarios

Practise supervisory judgement.

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MODULE 10Not Started

Hospitality Management — Module 10: Final Assessment

Complete management scenarios and assessment.

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