Hospitality Languages

Course Overview

Practical workplace language pathways for hotel and restaurant staff, linked to the existing RICS AI language teachers.

Learning Outcomes

Apply professional hospitality workplace standards.
Communicate effectively with guests, colleagues and supervisors.
Recognise role boundaries, escalation points and operational risks.
Demonstrate learning through practical scenarios and assessment.

Course Structure

Guest Greetings — Use professional greetings.
Reception Language — Use common front-office phrases.
Restaurant Language — Use service vocabulary.
Directions — Give simple directions.
Telephone Language — Handle basic calls.
Requests — Understand common guest requests.
Complaints — Use calm service language.
Emergency Language — Communicate essential information.
Role-play — Practise with AI teachers.
Final Assessment — Complete practical language scenarios.

Assessment & Certificate

Recommended pass mark: 80%. Learners who satisfy the Academy completion requirements may receive a RICS Learning Academy Certificate of Completion. Where a subject requires statutory, regulated or externally accredited training, this Academy course is supplementary and does not replace that requirement.

YOUR LEARNING PATH