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Hospitality Languages — Module 1: Guest Greetings
Professional hotel and restaurant greetings, pronunciation, guest welcome language and AI role-play practice.
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Course Overview
Practical workplace language pathways for hotel and restaurant staff, linked to the existing RICS AI language teachers.
Learning Outcomes
- Apply professional hospitality workplace standards.
- Communicate effectively with guests, colleagues and supervisors.
- Recognise role boundaries, escalation points and operational risks.
- Demonstrate learning through practical scenarios and assessment.
Course Structure
- Guest Greetings — Use professional greetings.
- Reception Language — Use common front-office phrases.
- Restaurant Language — Use service vocabulary.
- Directions — Give simple directions.
- Telephone Language — Handle basic calls.
- Requests — Understand common guest requests.
- Complaints — Use calm service language.
- Emergency Language — Communicate essential information.
- Role-play — Practise with AI teachers.
- Final Assessment — Complete practical language scenarios.
Assessment & Certificate
Recommended pass mark: 80%. Learners who satisfy the Academy completion requirements may receive a RICS Learning Academy Certificate of Completion. Where a subject requires statutory, regulated or externally accredited training, this Academy course is supplementary and does not replace that requirement.
YOUR LEARNING PATH
Course Modules
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MODULE 2Not Started
Hospitality Languages — Module 2: Reception Language
Practical hotel reception English for reservations, check-in, guest information, enquiries and front-office problem handling.
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Hospitality Languages — Module 3: Restaurant Language
Learn the professional English used in restaurants for welcoming guests, seating, menus, orders, dietary enquiries, service checks and payment.
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Hospitality Languages — Module 4: Directions
Practical hospitality English for giving clear directions, explaining locations and helping guests navigate hotel and restaurant facilities.
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Hospitality Languages — Module 5: Telephone Language
Practical hospitality English for professional telephone calls, transfers, messages, reservations and guest enquiries.
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Hospitality Languages — Module 6: Requests
Practical hospitality English for understanding, clarifying and responding professionally to common hotel and restaurant guest requests.
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Hospitality Languages — Module 7: Complaints
Practical hospitality English for listening to complaints, clarifying problems, service recovery and appropriate escalation.
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Hospitality Languages — Module 8: Emergency Language
Practical hospitality English for communicating essential information calmly and appropriately during emergency situations.
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Hospitality Languages — Module 9: Role-play
Practise with AI teachers.
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Hospitality Languages — Module 10: Final Assessment
Complete practical language scenarios.
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